Refund policy

We want you to receive the right parts for your build. For return requests or order concerns, contact alteredmotorsports1@gmail.com with your order number.

Return window

You may request a return within 30 days of delivery for eligible products. All returns require approval before shipment.

To qualify, products must be unused, uninstalled, unmodified, and in their original packaging with all included hardware, accessories, and instructions. Proof of purchase is required.

How to request a return

Email us with:

Your order number.
The product name and part number.
The reason for the return.
Photos, if the item is damaged, defective, or incorrect.

Once approved, we will provide return instructions and the correct return address. Products may ship from different suppliers, so do not return an item to the address on the original package without approval.

Items generally ineligible for change-of-mind returns

Installed, used, modified, or damaged products.
Custom-built or made-to-order products.
Special-order products clearly identified as nonreturnable before purchase.
Digital products or tuning services once delivered or performed.
Products clearly marked final sale before purchase.

These exclusions do not prevent you from reporting an item that arrived defective, damaged, or incorrect.

Return shipping

Customers are responsible for return shipping when returning an eligible item because they changed their mind or ordered the wrong part. Original shipping charges are nonrefundable for these returns.

If we shipped an incorrect item or confirm that an item arrived damaged or defective, we will arrange an appropriate resolution and cover necessary return shipping.

Use a tracked shipping service and package returns securely.

Refunds

We will notify you after your return is received and inspected. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If a return does not meet the eligibility requirements, we will contact you before determining the next steps.

Exchanges

Cancellations

Contact us as soon as possible to request a cancellation. We cannot guarantee cancellation once an order has entered fulfillment or shipped.

Custom and special-order purchases may have cancellation restrictions disclosed before purchase.

Fitment and manufacturer warranties

Verify your vehicle’s year, make, model, engine, transmission, and relevant modifications before ordering. Contact us if you need help checking compatibility.

Manufacturer warranty coverage varies by brand and product. Contact us for assistance with a potential warranty claim. Warranty approval is subject to the applicable manufacturer’s terms.

This policy does not limit rights available under applicable law.

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